Your customers get a reply in 5 minutes. You get your time back.

I'm Aliu, a virtual assistant who helps busy CEOs with basic admin and customer support, so they can focus on what makes them money. My goal is to hand you back 5 to 40 hours every week.

Message me on WhatsApp See proof of work

Aliu MuhammedVirtual assistant in Abuja, Nigeria (WAT). Available for remote work worldwide.

I never knew I could build a customer support system that keeps every inquiry organized and answered quickly. I just did it, and it works beautifully. 😍

Here's what I built, with the proof.

The customer support system I built

One organized workflow for customer inquiries and DMs, complaints and requests, follow-ups, customer records and response tracking. Built during my Alison virtual assistant training, using a sample restaurant. These are simulated projects, not client work.

75+ customer enquiries handled
12 response templates
100-record tracker
12 meetings scheduled across WAT and GMT
25 companies researched and verified

Message arrivesDM, WhatsApp or email lands in one place.
Sorted by priorityComplaints and urgent requests go first.
Reply in 5 minutesClear, kind and on brand.
Logged and trackedEvery case gets a record and a status.
Followed upNo customer is left wondering.

Customer inquiries and DMs

One inbox for every channel

WhatsApp, Instagram and email in a single board, sorted by priority, with the time to first reply on every message.

Support board: Savour KitchenSimulated project

6 new today6 repliedAverage first reply: 2.8 min1 escalated to owner

Channel	Customer	Message	Priority	First reply	Status
WhatsApp	Chioma O.	My jollof rice order arrived cold	High	2 min	Resolved
WhatsApp	Emeka N.	Wrong item delivered, wants refund	High	1 min	Escalated
Instagram	Tunde A.	Catering for 60 people on 14 Nov?	Medium	4 min	Quote sent
Email	Ibrahim S.	Table for 8, Saturday 7 pm	Medium	3 min	Confirmed
Instagram	Fatima B.	What time do you open on Sunday?	Low	2 min	Resolved
Email	Amina Y.	Receipt for last Friday's order	Low	5 min	Resolved

Customer records and response tracking

A 100-record tracker that never forgets

A Google Sheets tracker with filters, dropdown status fields, follow-up dates and formulas. Overdue follow-ups light up so nothing slips.

Data validation for clean entries
Filters by channel, priority and status
Formulas for reply times and open cases

Customer Support TrackerSimulated project

fx=AVERAGEIF(G2:G101,"Resolved",H2:H101)

	A	B	C	D	E	F	G	H	I
1	ID	Date	Channel	Customer	Type	Priority	Status	Reply (min)	Follow up by
2	CS-001	28 Sep	WhatsApp	Chioma O.	Complaint	High	Resolved	2	-
3	CS-002	28 Sep	Instagram	Tunde A.	Inquiry	Medium	Quote sent	4	30 Sep
4	CS-003	28 Sep	Email	Amina Y.	Request	Low	Resolved	5	-
5	CS-004	28 Sep	WhatsApp	Emeka N.	Complaint	High	Escalated	1	29 Sep (due today)
6	CS-005	29 Sep	Instagram	Fatima B.	Inquiry	Low	Resolved	2	-
7	CS-006	29 Sep	Email	Ibrahim S.	Booking	Medium	Confirmed	3	03 Oct
8	CS-007	29 Sep	WhatsApp	Blessing E.	Inquiry	Medium	Waiting on customer	2	01 Oct
9	CS-008	29 Sep	Email	Kelechi D.	Feedback	Low	Resolved	4	-

Tracker (100 records)TemplatesWeekly report

Complaints and requests

Turning an angry customer into a repeat customer

How I handle a heated complaint calmly:

Reply within minutes and name the problem
Apologise once, sincerely, without excuses
Offer a clear fix and a time frame
Follow up the next day

Result in this example: the customer calmed down and ordered again.

WhatsApp conversationSimulated project

Chioma O.Savour Kitchen customer

Friday

I'm really upset. My order came an hour late and the rice was cold. I paid ₦12,500 for this!12:41

Hi Chioma, I'm sorry. A late, cold meal is not what you paid for, and I understand why you're upset. I'm sorting it out right now.12:43 ✓✓

Could you send me a photo of the order? I'll refund your delivery fee and add a free dessert to your next order.12:43 ✓✓

📷 Photo: order #2041

Here you go.12:45

Thank you. Your delivery fee refund is approved and will reach you today. I'll message you tomorrow to make sure all is well.12:47 ✓✓

Okay, thank you. I appreciate the quick response 🙏12:48

Saturday

Good morning Chioma! Your refund has been processed. Is everything good on your side?10:00 ✓✓

Yes, all good. I'll order again on Friday 😊10:12

Email management

An inbox that runs on labels, filters and templates

I organized 15+ emails with Gmail labels, filters and action categories, and wrote 12 response templates so replies are fast and consistent.

Gmail setupSimulated project

Labels

Reply today3

Follow up4

Waiting on customer5

Escalate to owner1

Resolved27

Filter: subject:(refund OR complaint OR late) → apply label Reply today, star it, never send to spam.

12 response templates

Order delay apology
Refund request received
Booking confirmation
Menu and price enquiry
Complaint follow-up
Thank you for feedback
Out-of-hours auto-reply
Delivery update
Payment reminder
Catering quote
Review request
Reschedule confirmation

Order delay apologyHi {name}, I'm sorry your order is running late. The new arrival time is {time}. If that doesn't work for you, reply here and I'll fix it right away.

Calendar coordination

Two time zones, twelve meetings, zero clashes

I managed an NGO calendar for 2 regional coordinators across WAT and GMT. Each of the 12 meetings has an agenda and a reminder, with both time zones shown on the invite.

Week view: NGO coordinatorsSimulated project

Coordinator 1 (Abuja, WAT)Coordinator 2 (Accra, GMT)Both

Mon

Kickoff call10:00 WAT / 09:00 GMT

Field report review14:00 WAT / 13:00 GMT

Tue

Budget check-in10:00 WAT / 09:00 GMT

Partner briefing12:00 WAT / 11:00 GMT

Wed

Program planning11:00 WAT / 10:00 GMT

Volunteer sync14:00 WAT / 13:00 GMT

Thu

Donor update prep10:00 WAT / 09:00 GMT

Community outreach12:00 WAT / 11:00 GMT

Agenda review15:00 WAT / 14:00 GMT

Fri

Coordinators' sync10:00 WAT / 09:00 GMT

Reporting reminder12:00 WAT / 11:00 GMT

Week wrap-up14:00 WAT / 13:00 GMT

Research

Leads checked from more than one source

I researched and verified 25 companies and contacts from multiple sources, then ranked the prospects by priority so you know who to contact first.

Prospect listSimulated project

Company	Contact role	Checked on	Fit	Priority
Greenfield Foods	Operations Manager	Website, LinkedIn, directory	Strong	A
Bluepeak Events	Founder	Website, LinkedIn	Strong	A
Summit Speakers Bureau	Booking Manager	Website, LinkedIn	Strong	A
Nova Catering Co.	Marketing Lead	Website, directory	Good	B
Harbor Books	Owner	Website, social page	Good	B
Kite Coaching Studio	Founder	LinkedIn, directory	Medium	C

Showing 6 of 25 verified companies. All names are fictional.

Reports

A simple weekly report, so you always know what's happening

No jargon. Just what came in, how fast it was handled, and what needs your attention.

Weekly support report, 22 to 28 SepSimulated project

76Messages handled

2.9 minAverage first reply

18 of 18Follow-ups sent on time

11 of 12Complaints resolved

Where messages came from

Instagram

What needs attention

Late deliveries caused 5 of 12 complaints.Suggestion: move the dispatch cut-off 20 minutes earlier on Fridays, and send customers a delay message before they have to ask.

Happy customers come back. And repeat customers bring in far more money than the cost of great support.

My promise: every message answered in 5 minutes

Every inquiry, complaint, DM and message gets attention within 5 minutes during working hours. Fast replies make customers feel valued, and customers who feel valued stay loyal. That's how good support protects and grows your revenue.

Who I help

Business owners with loyal customers and not enough hours in the day.

Restaurant owners
Orders, reservations, delivery complaints, menu questions and replies to reviews, handled across WhatsApp, Instagram and email.
Coaches
Booking inquiries, client follow-ups, session reminders and calendar management, so your clients feel looked after between sessions.
Public speakers
Booking requests, organizer emails, event calendars across time zones and quick, professional replies to every invitation.
Authors
Reader emails and DMs, launch-week inquiries, event requests and organized records of everyone who reaches out.

Questions you might be asking

Straight answers.

💬 Can you handle my customers while I handle my business?

AliuAbsolutely! 😎 Send them my way. I'll keep the conversations moving and make sure no customer feels ignored.

📩 What about all those DMs, emails and WhatsApp messages?

AliuI've got them! 🚀 I'll sort, respond, prioritize and follow up so nothing gets lost in the inbox.

😤 Can you deal with angry customers?

AliuYes, calmly. 😌 I listen, understand the issue, respond professionally and work toward a solution without adding fuel to the fire.

🔄 Will you remember to follow up with customers?

AliuThat's the plan! 📝 I track pending conversations and follow up so customers aren't left wondering, "Did they forget about me?"

📊 Can you tell me what's happening with my customer support?

AliuOf course! 📈 I organize customer interactions and prepare simple reports so you know what's working and what needs attention.

❤️ So, can you help me keep my customers happy?

AliuThat's exactly the goal! 🥳 Fast responses, clear communication, proper follow-up, and a customer who feels heard.

About me

I'm Aliu Muhammed, a detail-oriented virtual assistant trained in administrative support, inbox and calendar management, online research, data entry and customer communication. With a background in education and administration, I know how to organize information, keep accurate records and keep priorities moving. I bring clear communication, sound judgment and dependable follow-through to founders and distributed teams.

Skills

Administrative support
Email triage
Calendar and meeting coordination
Online research
Data entry and reporting
Customer support
File management
Lead research
Task tracking
Remote collaboration

Tools

Google Workspace: Gmail, Docs, Sheets, Drive, Calendar

Collaboration: Slack, Zoom, Google Meet

Workflow: Trello, Asana, Notion, Calendly

Creative and AI: Canva, ChatGPT

Experience

Virtual Assistant Trainee, Alison Remote, 2026

Organized 15+ simulated emails with Gmail labels, filters and action categories, and created 12 response templates.
Managed an NGO calendar for 2 regional coordinators across WAT and GMT, scheduling 12 meetings with agendas and reminders.
Built a 100-record Google Sheets tracker with filters, data validation, status fields and basic formulas.
Researched and verified 25 companies and contacts from multiple sources, organized by priority.
Handled 75+ customer enquiries and created Canva-based communication materials.

Education

B.A. (Ed) Arabic, Ahmadu Bello University, Zaria 2025

Focus areas: administrative management, educational administration, research methodology, communication, document preparation and organizational leadership.

Need someone to keep your customers supported and satisfied?

I can manage your customer inquiries, respond professionally, track complaints and make sure customers get timely follow-ups. I'm open for business. Let's work together.

Message me on WhatsApp Email me

muhammedmahi20@gmail.com
+234 814 538 2539
Abuja, Nigeria (WAT)

The Email me button opens a ready-to-send message in Gmail. The address above opens your default mail app.